Privacy Policy

Last updated: 11 November 2026

Who is responsible for your data

This website is operated by Growth Grid Agency Limited, a company registered in England and Wales. For any privacy question, email [email protected].

What we collect

When you order: your name, email address, country and (if you choose to give it) phone number, plus your order details. When you contact support: the messages you send. When you request installation: the website details and logins you send us.

How we use it

To process your order, deliver downloads and license keys, provide updates and support, carry out installation, and keep the records the law requires. We do not sell your data and we do not send marketing emails without your consent.

Installation logins

Hosting and WordPress logins are stored encrypted, are visible only to our installation team, and are deleted automatically when the job is finished or after 30 days at the latest.

Cookies

We use only the cookies needed for the cart, checkout and sign-in. We do not use advertising cookies.

How long we keep data

Order records are kept for 6 years for accounting purposes. Support messages are kept for 2 years. You can ask us to delete your account at any time, except records we must keep by law.

Your rights

You can ask for a copy of your data, ask us to correct or delete it, or object to how we use it, by emailing [email protected]. You can also complain to the UK Information Commissioner’s Office (ico.org.uk).