How Can We Help?
Questions before buying, help with your theme, or an update on your order — we reply fast on chat and email.
Send a Message
Support Hours & Times
- Live chat and email support
- Most questions answered within a few hours
- Payments confirmed usually within 1–2 hours
- Installations ready in 24–48 hours
Need answers first?
Priority Support puts your chats and emails at the front of the queue for 12 months.
Add Priority Support · $19/yearCommon Questions
I paid — when do I get my theme?
As soon as we see your payment, usually within 1–2 hours. You get an email with the download link and license key. Sending a screenshot of the payment helps us confirm faster.
Where are my downloads?
Sign in to My Account. All your orders, downloads and license keys are there.
I can't upload the theme zip.
Your hosting upload limit is probably too small. See Troubleshooting in the documentation, or message us and we will help.
Do you support themes bought elsewhere?
We can only support our own themes. For other websites you can book customization by the hour.