Refund Policy

Last updated: 11 November 2026

14-day refund

If a theme does not work as described and our support team cannot fix the problem, you can request a full refund within 14 days of purchase.

How to request a refund

Email [email protected] with your order number (it starts with IWT-) and a short description of the problem. Please allow us to look at the issue first — most problems are fixed within a day.

When a refund is not available

Refunds are not available if you changed your mind after downloading, bought the wrong product by mistake and have already downloaded it, or need a feature the product page does not list. Installation and customization services that have already been carried out are not refundable.

If you bought by mistake and have not downloaded the files yet, contact us and we will help.

How refunds are paid

Refunds are sent back using the same method you paid with (bank transfer, Revolut or crypto) within 5 business days of approval. Your license key is deactivated when the refund is made.